MiClub Support in full swing

Posted: 10th July 2019 in About us

Support assistant on phone

To ensure our customer care remains the best in the golf industry, MiClub has added four new team members to our support team. Each year our client and product base grows considerably and it is very important we never drop our high standards. 

MiClub has always had a strong focus on excellence in customer service and support. We are constantly reviewing our system and how we deliver support using customer feedback. Assistance is just a call away!

Phone, chat, and email support

Chat and phone support is available 7 days a week from 4am to 6pm (AWST). During business hours the response will usually be immediate. If support lines are busy, a MiClub representative will follow up within an hour. MiClub’s support staff are all based in Australia and operate under a “follow the sun” model. This ensures assistance is readily available to different time zones. 

MiClub help website

Product guides and helpful information is catalogued on MiClub’s help website. From this portal you can search a product, module, or question to find a relevant help article. You can also check the status of a support ticket or request help from MiClub by submitting a new support ticket. 

Top Customer Reviews

“Thanks to Craig our problem was quickly and efficiently resolved. Great service. Thanks again Craig.”
Dick Ellis, Trentham Golf Club


“I am very happy with my experience. The staff are very friendly and nothing is too hard! My query was attended to very quickly.”
Verelle Miller, Central North Coast DGA Golf Club


“Asanka is always very helpful and quick to respond.”
David Service, Royal Wellington Golf Club


“Emma was so helpful and it was a pleasure to deal with her.”
Golf Shop, Moss Vale Golf Club


“Sean was very friendly and helpful. He made sure all was sorted out before the end of the day and I am one happy camper :)”
Regina, Gosnells Golf Club


“Steve and his co-workers are so helpful and they have so much patience with us. They always resolve the issues we raise in a friendly manner. Great to work with.”
Sue Byrne, Malvern Park Ladies Golf Club


“Luke was clear about what was required and responded promptly. We are very pleased to have a 12 hole course rated and available to be used in our long weekend Ambrose tournament.”
Chris Harrison, South Lakes Golf Club


“Great help in a ‘crisis’ situation in our Club at the time. Thank you Jodie. Really appreciated.”
Corrine, Beverley Park Golf Club


“You guys are great. So appreciative of your speedy service.”
Lynne Somers, Port Macquarie Golf Club


“So happy as always with the fantastic help I recieve from all of the people I have dealt with. Every time I contact you I learn more which stands me in good stead for the future!!”
Judy Collins, Mentone Golf Club