Contact Support

HelpDesk: support@miclub.com.au
Help Desk Request: Online Form
24 Hour Phone: 08 9444 5300

Client Releations Director
Peter Maddison
0403 533 099

Customer Support Manager
Steven Mancini
0416 350 838

Client Manager EASTCOAST
Chris Little
0418 506 814
Fax: 03 5971 3855

Client Manager NZ
David Bradley
+61 2 9460 3949
0419 012 695

support & training

We are in the service business and understand that in addition to offering an innovative and dynamic product our service has to be second to none. We continually consult with our clients to understand their requirements and to ensure we are exceeding expectations.

Our client support is not just limited to the golf club's administration, club members also have direct access to MiClub's support service.

We perform detailed and extensive testing on our Quality Assurance (QA) site to ensure that our clients are unlikely to need to call us when we release our products.

We deliver on our promises, our technical people are astute. We have 15 years experience in software support at Honeywell Ltd, recognised as a worlds best practice company (one of only two companies to ever win the Australian Business Excellence Prize). We are one of the few companies with a Client Relationship Director.

Support is a major part of the overall package

A great deal of our success to date has been a result of the quality of support MiClub clients receive.

MiClub realises that having an industry leading product is only a start, industry leading support is just as essential. When you buy the MiClub product you also receive a highly specialist web development team who will be pleased to receive your call.

• Direct member support
• 24/7 Administration support
• Monthly product enhancements
• Annual major product upgrade
• Ongoing assistance regarding the web
• Online help desk
• Annual User Group meeting
• Participation in product development
• Assistance with the creative content changes

Innovation

MiClub has been at the forefront of innovative interactive software since 2000. MiClub modules continue to set the agenda for Australian Golf Clubs. MiClub has pioneered :

• Online Timesheets
• Online Members Directory
• Online Event Management
• Online Accounts
• Online Account Payments
• Online Business Directory
• Online Help Desk
• Content Managed Web Sites
• Integrated Commercial Web Sites
• Annual User Group Meetings
• Back Office - Web Integration
• GMA Web Site